Hans LauterbachMar 241 minHandling ComplaintsThere are two ways to look at a complaint: either as something which is difficult and basically negative or, conversely, as a chancefor...
Hans LauterbachMar 141 minSales NegotiationHow do you negotiate successfully? How do you get the most out of a negotiation? How does the client benefit most? What should your...
Hans LauterbachMar 131 minEffective SpeakingWorkbook now available on LearnDesk. Get access via QR Code or Link below. https://www.learndesk.us/product/6411089359142912/effective-sp...
Hans LauterbachFeb 14, 20232 minThe power of empathy in creating a healthier, more resilient futureEstablishing empathy at the workplace Empathy is like a universal solvent. Any problem immersed in empathy becomes soluble. Empathy at...